Privacy Policy

1. Who we are (data controller) and how to contact us

Nextere Co., Ltd., Bangkok, Thailand ("Nextere", "we") operates nextere.co and is the data controller for personal data collected through this website. You can contact us at info@nextere.co.th.

2. Personal data we collect

The contact form on this site asks for your name, company, email, phone number, enquiry type and message.

When you visit the site, our hosting provider also processes technical data such as your IP address, browser type and the pages requested, so the site can be delivered and protected against abuse. We do not use advertising or tracking cookies.

3. The "Ask Nextere" AI assistant

The "Ask Nextere" chat on this site is an AI assistant that answers from the content of nextere.co. Messages you type are sent to Anthropic, PBC (USA), which provides the AI model, only to generate the reply; we do not use them to train AI models. If you ask to be contacted and give your name and email, the conversation is emailed to our sales team at info@nextere.co.th and kept with other enquiries. Please do not type sensitive personal data into the chat. AI answers can be wrong; prices and specifications are confirmed by our team.

4. Why we use it and the legal basis

We use the details you send through the contact form to reply to your enquiry, prepare proposals and follow up on the request you made. The legal basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries. Technical data is used on the basis of our legitimate interest in running a secure website.

5. How long we keep it

We keep enquiry data only for as long as needed to handle your request and any business relationship that follows, and for any longer period required by law. After that it is deleted or anonymised.

6. Who we share it with

We do not sell personal data. We share it only with service providers that host and operate this website and our business tools on our behalf, with Nextere group brands when your enquiry concerns them, and with authorities where the law requires it.

7. Transfers outside Thailand

This website is served through Cloudflare's global network, so technical data may be processed outside Thailand, and chat messages are processed by Anthropic in the United States. Where personal data is transferred abroad, we rely on providers with appropriate safeguards as required by the PDPA.

8. Cookies and analytics

The public pages of nextere.co do not set advertising, analytics or tracking cookies. Strictly necessary cookies are used only in the private content-editing area used by our staff, and our hosting provider may use security cookies to protect the site.

9. Your rights under the PDPA

You have the right to access and obtain a copy of your personal data, to have it corrected, deleted or restricted, to object to its processing, to data portability, and to withdraw consent where processing is based on consent. You may also complain to the Personal Data Protection Committee of Thailand.

10. How we protect your data

The site is served only over encrypted HTTPS, and access to enquiry data is limited to the staff who need it to handle your request.

11. Data protection contact

To exercise your rights or ask about this policy, email info@nextere.co.th with the subject "Personal data request". We will reply within the time required by law.

12. Changes to this policy and effective date

We may update this policy from time to time. The current version is always published on this page and takes effect from the date shown at the top.